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This ‘Return of Goods Policy’ is in addition to and does not modify your rights under the Competition & Consumer Act 2010 & equivalent State or Territory legislation but is in replacement for and hereby excludes all other statutory and common law rights that are able to be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to major failure.
Viventi will only accept return of product in certain circumstances.
Viventi will not accept returns for the reason of a change of mind, because all products are custom manufactured on order.
Viventi will not accept returns for the reason of the product appearing different to images supplied on our website. All photographs and images are representations only, and should not be solely used to make a decision on the purchase of a product.
Viventi will accept returns if a sample has been purchased, and the resulting fabric appears different to the sample that has been ordered. Viventi will require that the original sample purchased be presented for comparison before a return can be lodged.
With any product that you want to return, Viventi reserves the right to assess the condition and age of all returned goods.
This may result in the goods NOT being accepted for return, repair, refund, credit note or exchange.
PRODUCT ASSERTED TO BE FAULTY
Products asserted to be faulty should be returned to Viventi by making arrangements through contacting the email address below. A copy of your purchase receipt must also be forwarded to the email address along with your reason for return. If you also claim you have suffered any loss or damage due to the alleged fault in the product, you must also provide specific details regarding such loss or damage, including documentation supporting your claim.
If the Viventi assessment indicates that the product did not suffer a major failure, but is nevertheless of unnacceptable quality, Viventi will either offer you an exchange for the same or similar product, or credit note, or will attempt to repair the goods at its expense.
If the Viventi assessment indicates that the product has suffered a major failure, Viventi will offer you a replacement product or credit note.
Email Address: firstname.lastname@example.org